FREQUENTLY ASKED QUESTIONS
QUESTION: How to get and activate a key
ANSWER: Once installed, SHADE will activate a 30 days trial key so that you can try the product instantly. If you like the product, you can buy annual or lifetime key. If you are a security professional or business you can buy enterprise edition.
QUESTION: How to get a trial key
ANSWER: Once installed, SHADE activates a 30 days trial key, however, in some rare cases it may not happen automatically. In this case please activate SHADE with the following key:
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QUESTION: How to get a discount if I want to upgrade from Home to Enterprise
ANSWER: Please write to support@shadesandbox.com and provide your current activation key or your name so that we can find your key in our database. You will get a discount coupon code if your key is still valid (not expired) and it was not a free promotional key. As a bonus, your coupon code can be used twice, so you can offer a discount to your friend as well.
QUESTION: I have downloaded a file. I don't see it in my Downloads folder.
ANSWER: When you download a file it downloadeds into virtual folder. To get a direct access to virtual folder and files is by clicking "Open virtual folder" button in Shade. For instance address of the folder may look like C:\Shade\{82E56703-35A4-46B3-9459-A0C99BB01A63}\C\Users\user\Downloads.
Also you may notice that once you downloaded a file and tried to access downloads folder ( for example in Firefox by pressing "arrow down" button on control panel), Shade would ask you if you want downloaded file to be moved to "real" file system. This offer appears in a balloon in tray menu. This offer will look like "file.exe was downloaded form the Internet into virtual folder, click this balloon to move the file to real file system". These baloons can be turned off by default in Windows 10.
QUESTION: How can I uninstall Shade?
ANSWER: Please, look for "SHADE Sandbox" in Add/Remove Program in Control Panel.
QUESTION: What is a "Click on the Left" button?
ANSWER: Soon there will be other buttons with other products. Shade is just a plugin to our platform that allows to create other security-related products. To learn more about the platform click here
KNOWLEDGE BASE
SYSTEM REQUIREMENTS
Operating System: Windows 10, Windows 11
CPU: 1GHz
RAM: 2GB
HOW TO USE SHADE
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Install the program on your PC.
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Open SHADE and Drag&Drop your browser or other application shortcut into the SHADE window.
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Run your browser like you did before, using the shortcut.
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Downloaded files pick up at virtual Shade Folder.